Certifications
Quality Assurance
ISO 9001:2015 Certification
MBUZZ undergoes rigorous external audits, showcasing our unwavering dedication to quality management and customer satisfaction. This certification validates our commitment to consistent service, process optimization, and meeting client needs through a structured quality management system.
Quick Resolution
Client escalations resolved within 4 hours.
Workforce Training
≥6 hours monthly for a skilled workforce.
Stable Talant Pool
Focused and stable talent pool with <4% attrition rate.
99.5% uptime.
Achieving 99.5% uptime for system reliability.
Documentation
All our processes are documented using SOPs and MOPs
Ticketing
We provide status updates to our customers via our ticketing system.
Standardisation
Standardized procedures, improve our client service deliverables.
Monitoring
Analysis of success factors and pain points for improvement.
Other Certifications
ISO 9001:2015
For quality management systems, ensuring consistent quality and customer satisfaction
IEC 61340-4-1
For the testing and evaluation of electrostatic discharge (ESD) protective materials
ISO 10581:2011
ESD flooring Completion : specifies the characteristics of homogeneous floor coverings.
Quality Policy
Read more about our quality of services policy to understand how we are dedicated to delivering excellence.