MBUZZ Labs Warranty Terms and Conditions

  1. Warranty Duration: The warranty coverage for the MBUZZ Labs custom prebuilt PCs, Servers and Workstations is for a period of 3 years from the original date of purchase.
  1. Warranty Type: This warranty is a “Carry-in” warranty, which means the customer is responsible for delivering the faulty product to MBUZZ service center or any future designated location for repairs.
  1. Coverage: The warranty covers defects in parts and workmanship under normal usage conditions. The warranty does not cover issues resulting from misuse, accidents, unauthorized modifications, natural disasters, power surges, or any other events beyond the control of the manufacturer.
  1. Limited Hardware Remote Support: As a part of this warranty, the manufacturer will provide limited remote support for hardware-related issues. This support includes troubleshooting assistance, guidance for software configurations related to hardware components, and advice on resolving basic hardware-related queries. This support will be provided via online communication channels (e.g., email, call, remote desktop sharing) during regular business hours.
  1. Warranty Exclusions: The following are not covered under this warranty:
    • Software-related issues not directly caused by hardware defects. 
    • Customer Induced Damage -caused by improper installation, maintenance, or handling. 
    • Cosmetic damage, scratches, and normal wear and tear. 
    • Damages resulting from accidents, misuse, abuse, or negligence.
    • Components or parts not included in the original MBUZZ Labs configuration.
    • Any third-party peripherals, accessories, or additional components not provided by MBUZZ.
    • Loss of data, loss of productivity, or other consequential damages. 
  1. Warranty Claim Process:
    • In the event of a hardware issue, the customer must contact MBUZZ’s designated customer support team to initiate support or a warranty claim 
    • Customer shall provide the proof of purchase and serial numbers upon request 
    • The manufacturer’s customer support team will provide guidance on initial troubleshooting steps and determine if the issue can be resolved remotely. 
    • If the issue cannot be resolved remotely, the customer will be provided with instructions on how to deliver the product, or the defective component contained within, to an authorized service center. 
    • The customer is responsible for packaging the product securely to prevent further damage during transit. 
    • Upon receipt of the product at the service center, the manufacturer’s technicians will diagnose the issue and perform necessary repairs or replacements. 
    • Repaired or replaced components will be covered under the remaining warranty period or 90 days, whichever is longer. 
  1. Warranty Extension: Customers have the option to purchase an extended warranty plan for additional coverage beyond the initial 3-year period. Details about extended warranty plans, including on-site support, will be provided by MBUZZ upon request.
  1. Limitation of Liability: MBUZZ’s liability under this warranty is limited to repair or replacement of defective parts. In no event shall MBUZZ be liable for any indirect, consequential, or incidental damages arising out of the use or inability to use the product.
  1. Governing Law: These warranty terms and conditions are governed by the laws of the jurisdiction where the product was originally purchased.
  1. Modification of Warranty Terms: MBUZZ reserves the right to modify or amend these warranty terms and conditions at any time, with or without notice, in order to improve customer experience and service quality.

By purchasing and using the MBUZZ Labs custom prebuilt PC, server or workstation, the customer acknowledges and agrees to these warranty terms and conditions. For any inquiries or warranty claims, please contact our customer support team through the channels provided. 

Web: Web Case – MBUZZ Technologies
Email: support@mbuzztech.com