Refund Policy

Under specific circumstances identified by MBUZZ, customers are eligible for a refund for items returned under RMA (Return Merchandise Authorization). To qualify for a refund, the items must adhere to the following conditions: 

  • Remain unused and in the same condition as they were upon receipt 
  • Be returned in their original retail packaging 

Eligible scenarios for refunds may include product incompatibility or unintentional misrepresentation of features by MBUZZ. 

Please note that converting credit memos into payments after the RMA process has concluded is not covered by this policy. 

Useful Links

Our RMA Process

1. Submit Form
2. Schedule Pickup
3. RMA Review
4. Get Processed

Quickly initiate your RMA request by sending RMA Form to

Download RMA Form

Easily submit bulk RMA Tickets using RMA Form for fast and efficient resolution.

+971 4 330 4125

Call MBuzz Support Center for enquiring and further escalation of RMA Tickets.