Customer Care Process



Satisfied Client
MBUZZ Customer Care Department

Relentless Focus on Customer success

At MBUZZ Services, we specialize in white glove service for individuals and businesses reliant on mission-critical infrastructure. Our expert team ensures seamless operations through post-sales support, RMA, diagnostics, remote assistance, and a comprehensive knowledge base. Trust MBUZZ Services for unparalleled expertise and uninterrupted performance.

Remote Assistance
Knowledge base


Partnered Bands
MBUZZ RMA Department

Return Merchandise Authorization

Our RMA department at MBUZZ Services handles the efficient processing of Return Merchandise Authorizations (RMA) for our partnered brands. Our team ensures a seamless experience for customers seeking resolution for hardware or equipment issues. Leveraging our expertise and streamlined procedures, we expedite the RMA process, minimizing downtime and disruptions to your operations.

Submit RMA Form

Customer submit RMA
Form via website/email.

Product Pickup

MBUZZ arranges product pickup from customer.

Product Diagnostics

MBUZZ Checks for product status and defects.

RMA Approval

Refund/ Replacement processed upon testing the product.

Customer Service Training

Learn How to Submit RMA Form?

Our Customer Service department has recently conducted a webinar on our RMA process, this video goes through our extensive RMA process. 

You can read more about our RMA  process in this knowledge base article.

Open a Case

Quickly initiate your support request and get assistance to your needs.

RMA Claim

Easily submit and track your RMA Tickets for fast and efficient resolution.

Support Center

Access our support hub for all your queries and troubleshooting.