Quality Assurance
ISO Certification
MBUZZ has registered with ISO so that our quality processes are audited by an external auditor thereby ensuring that we are providing our customers with the highest quality services and solutions.
MBUZZ ISO Practices
- Documentation of Processes: All our processes are documented using SOPs and MOPs.
- We provide status updates to our customers regarding the services requested via our ticketing system.
- By adhering to the standardized procedures, we are able to improve our client service deliverables.
- By continuous monitoring, assessment and analysis of success factors and pain points of each customer that we work with, we draw ideas for improvement.
What we offer
MBUZZs Demonstrates Excellence through ISO 9001:2015 Certification
There are many variations of passages of available, but that new majority have suffered alteration in simply free text available in the market some form, injected humour, or randomised words. As an ISO 9001:2015 certified company, we have proof of our commitment to quality and continuous improvement.
- In >99% cases, we achieve quality and turnaround time.
- Resolution of client escalations within 4-hours at management level.
- ≥6 Hours of customized employee training every month for better-trained workforce.
- Focused and stable talent pool with <4% attrition rate.
- 99.5% system uptime.
There are many variations of passages of available, but that new majority have suffered alteration in simply free text available in the market some form, injected humour, or randomised words. As an ISO 9001:2015 certified company, we have proof of our commitment to quality and continuous improvement.
- In >99% cases, we achieve quality and turnaround time.
- Resolution of client escalations within 4-hours at management level.
- ≥6 Hours of customized employee training every month for better-trained workforce.
- Focused and stable talent pool with <4% attrition rate.
- 99.5% system uptime.