MBUZZ has registered with ISO so that our quality processes are audited by an external auditor thereby ensuring that we are providing our customers with the highest quality services and solutions.

MBUZZ ISO practices:

  • Documentation of Processes: All our standard operating procedures and Method of Procedures are documented.
  • We provide status updates to our customers regarding the services requested via our ticketing system.
  • By adhering to the standardized procedures, we are able to improve our client service deliverables.
  • By continuous monitoring, assessment and analysis of success factors and pain points of each customer that we work with, we draw ideas for improvement.

With our ISO 9001:2015 certification audit, we have established that our procedures and systems meet the ISO guidelines and are operated in agreement with the Standard.

With ISO 9001:2015 certification, MBUZZs has confirmed that the company meets defined parameters of quality established by international accreditation and certification bodies. It also ensures that our processes have been adequately documented and corrective action systems are fully developed and functional, consequently reducing the need for costly conformance errors.

As an ISO 9001:2015 certified company, we have proof of our commitment to quality and continuous improvement.

  • In >99% cases, we achieve quality and turnaround time.
  • Resolution of client escalations within 4-hours at management level
  • ≥6 Hours of customized employee training every month for better-trained workforce
  • Focused and stable talent pool with <4% attrition rate.
  • 99.5% system uptime.